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Federal Cartridge Co

Federal Cartridge Co

Response

Response

Customer Response

I am rejecting this response because: This response does not resolve the issue. All it says is they are looking into they complaint. The resolution requires further action.

Response

Response

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Response

Response

Here is the response from the people who handle our rebates:

Consumer mailed in the submission and was received on 3/31

The batch was entered into the system on 4/9 (normal turnaround time for a large promotion like this one)

The consumers free gift was entered into the system and sent to the warehouse on 4/16, however one of the items was on backorder so his free gift processing was delayed.

On 6/12 the consumer was sent a notice that their free gift was delayed and will be sent out as soon as inventory is available.

Based on the entry date in the system of 4/9 the end of 8 weeks would have been 6/4.

The rebate warehouse did say customer was next on the list once more bags arrive.

Response

Here is the response from our rebate department:

We acknowledge that this did take longer than usual and there were multiple factors that contributed to the delay. Legal intentionally worded our terms and conditions to read “approximately 6-8 weeks” for the estimated return times. It is by no means a guarantee of delivery by the 8 week mark.

Postmark Date: December 20, 2017

Data Entry/Validated Date: January 18, 2018 (office closures for holidays between postmark date and data entry. Plus an unusually high volume of mail)

Audited Dated: February 7, 2018 (increased volume of submissions, even though vendor brought in extra resources it was a very unusual and large quantity of mail to be processed)

Advance Request ID 10013 – Invoice to Vista Outdoor Date: February 12, 2018

Vista Outdoor Payment Received Date: February 21, 2018

Check Issued Date : March 7, 2018 (80,000+ checks were issued from the payments made on 2/21. Checks were distributed from oldest to newest billing. There were 3 invoice groups that Vista Outdoor paid on. This gentlemen’s submission was part of the last group.

The issue date is not the mailed date. It would have hit the USPS within a few days of the issue date)

Our vendor confirmed that the address on file matches below:

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please be advised that I did receive said $49 check today.

I want to thank the BBB for all of your help.

Response

FEDERAL PREMIUM
AMMUNITION
March 23, 2018

The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy:

1) To leave it out for a UPS pickup at Federal’s expense (by the way, this is not illegal)

2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal’s expense. or

3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expense.

All of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn’t cooperate.

We were told that the misfire rate was 40%, which in this company, is extremely high. That is why it is so important that we get the exhibits back to test them. The lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September 2017. A check of our records has shown no other complaints with this ammunition. With a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by now.
We are more than willing to bring this issue to a successful conclusion; however, we need the customer’s cooperation to make this happen.

Federal Cartridge Co

Response

Response

Customer Response

I am rejecting this response because: This response does not resolve the issue. All it says is they are looking into they complaint. The resolution requires further action.

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Response

Response

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Response

Response

Here is the response from the people who handle our rebates:

Consumer mailed in the submission and was received on 3/31

The batch was entered into the system on 4/9 (normal turnaround time for a large promotion like this one)

The consumers free gift was entered into the system and sent to the warehouse on 4/16, however one of the items was on backorder so his free gift processing was delayed.

On 6/12 the consumer was sent a notice that their free gift was delayed and will be sent out as soon as inventory is available.

Based on the entry date in the system of 4/9 the end of 8 weeks would have been 6/4.

The rebate warehouse did say customer was next on the list once more bags arrive.

Response

Here is the response from our rebate department:

We acknowledge that this did take longer than usual and there were multiple factors that contributed to the delay. Legal intentionally worded our terms and conditions to read “approximately 6-8 weeks” for the estimated return times. It is by no means a guarantee of delivery by the 8 week mark.

Postmark Date: December 20, 2017

Data Entry/Validated Date: January 18, 2018 (office closures for holidays between postmark date and data entry. Plus an unusually high volume of mail)

Audited Dated: February 7, 2018 (increased volume of submissions, even though vendor brought in extra resources it was a very unusual and large quantity of mail to be processed)

Advance Request ID 10013 – Invoice to Vista Outdoor Date: February 12, 2018

Vista Outdoor Payment Received Date: February 21, 2018

Check Issued Date : March 7, 2018 (80,000+ checks were issued from the payments made on 2/21. Checks were distributed from oldest to newest billing. There were 3 invoice groups that Vista Outdoor paid on. This gentlemen’s submission was part of the last group.

The issue date is not the mailed date. It would have hit the USPS within a few days of the issue date)

Our vendor confirmed that the address on file matches below:

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please be advised that I did receive said $49 check today.

I want to thank the BBB for all of your help.

Response

FEDERAL PREMIUM
AMMUNITION
March 23, 2018

The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy:

1) To leave it out for a UPS pickup at Federal’s expense (by the way, this is not illegal)

2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal’s expense. or

3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expense.

All of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn’t cooperate.

We were told that the misfire rate was 40%, which in this company, is extremely high. That is why it is so important that we get the exhibits back to test them. The lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September 2017. A check of our records has shown no other complaints with this ammunition. With a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by now.
We are more than willing to bring this issue to a successful conclusion; however, we need the customer’s cooperation to make this happen.

Federal Cartridge Co

Response

Response

Customer Response

I am rejecting this response because: This response does not resolve the issue. All it says is they are looking into they complaint. The resolution requires further action.

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Response

Response

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Response

Response

Here is the response from the people who handle our rebates:

Consumer mailed in the submission and was received on 3/31

The batch was entered into the system on 4/9 (normal turnaround time for a large promotion like this one)

The consumers free gift was entered into the system and sent to the warehouse on 4/16, however one of the items was on backorder so his free gift processing was delayed.

On 6/12 the consumer was sent a notice that their free gift was delayed and will be sent out as soon as inventory is available.

Based on the entry date in the system of 4/9 the end of 8 weeks would have been 6/4.

The rebate warehouse did say customer was next on the list once more bags arrive.

Response

Here is the response from our rebate department:

We acknowledge that this did take longer than usual and there were multiple factors that contributed to the delay. Legal intentionally worded our terms and conditions to read “approximately 6-8 weeks” for the estimated return times. It is by no means a guarantee of delivery by the 8 week mark.

Postmark Date: December 20, 2017

Data Entry/Validated Date: January 18, 2018 (office closures for holidays between postmark date and data entry. Plus an unusually high volume of mail)

Audited Dated: February 7, 2018 (increased volume of submissions, even though vendor brought in extra resources it was a very unusual and large quantity of mail to be processed)

Advance Request ID 10013 – Invoice to Vista Outdoor Date: February 12, 2018

Vista Outdoor Payment Received Date: February 21, 2018

Check Issued Date : March 7, 2018 (80,000+ checks were issued from the payments made on 2/21. Checks were distributed from oldest to newest billing. There were 3 invoice groups that Vista Outdoor paid on. This gentlemen’s submission was part of the last group.

The issue date is not the mailed date. It would have hit the USPS within a few days of the issue date)

Our vendor confirmed that the address on file matches below:

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please be advised that I did receive said $49 check today.

I want to thank the BBB for all of your help.

Response

FEDERAL PREMIUM
AMMUNITION
March 23, 2018

The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy:

1) To leave it out for a UPS pickup at Federal’s expense (by the way, this is not illegal)

2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal’s expense. or

3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expense.

All of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn’t cooperate.

We were told that the misfire rate was 40%, which in this company, is extremely high. That is why it is so important that we get the exhibits back to test them. The lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September 2017. A check of our records has shown no other complaints with this ammunition. With a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by now.
We are more than willing to bring this issue to a successful conclusion; however, we need the customer’s cooperation to make this happen.

Federal Cartridge Co

Response

Response

Customer Response

I am rejecting this response because: This response does not resolve the issue. All it says is they are looking into they complaint. The resolution requires further action.

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Response

Response

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Response

Response

Here is the response from the people who handle our rebates:

Consumer mailed in the submission and was received on 3/31

The batch was entered into the system on 4/9 (normal turnaround time for a large promotion like this one)

The consumers free gift was entered into the system and sent to the warehouse on 4/16, however one of the items was on backorder so his free gift processing was delayed.

On 6/12 the consumer was sent a notice that their free gift was delayed and will be sent out as soon as inventory is available.

Based on the entry date in the system of 4/9 the end of 8 weeks would have been 6/4.

The rebate warehouse did say customer was next on the list once more bags arrive.

Response

Here is the response from our rebate department:

We acknowledge that this did take longer than usual and there were multiple factors that contributed to the delay. Legal intentionally worded our terms and conditions to read “approximately 6-8 weeks” for the estimated return times. It is by no means a guarantee of delivery by the 8 week mark.

Postmark Date: December 20, 2017

Data Entry/Validated Date: January 18, 2018 (office closures for holidays between postmark date and data entry. Plus an unusually high volume of mail)

Audited Dated: February 7, 2018 (increased volume of submissions, even though vendor brought in extra resources it was a very unusual and large quantity of mail to be processed)

Advance Request ID 10013 – Invoice to Vista Outdoor Date: February 12, 2018

Vista Outdoor Payment Received Date: February 21, 2018

Check Issued Date : March 7, 2018 (80,000+ checks were issued from the payments made on 2/21. Checks were distributed from oldest to newest billing. There were 3 invoice groups that Vista Outdoor paid on. This gentlemen’s submission was part of the last group.

The issue date is not the mailed date. It would have hit the USPS within a few days of the issue date)

Our vendor confirmed that the address on file matches below:

Customer Response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please be advised that I did receive said $49 check today.

I want to thank the BBB for all of your help.

Response

FEDERAL PREMIUM
AMMUNITION
March 23, 2018

The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy:

1) To leave it out for a UPS pickup at Federal’s expense (by the way, this is not illegal)

2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal’s expense. or

3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expense.

All of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn’t cooperate.

We were told that the misfire rate was 40%, which in this company, is extremely high. That is why it is so important that we get the exhibits back to test them. The lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September 2017. A check of our records has shown no other complaints with this ammunition. With a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by now.
We are more than willing to bring this issue to a successful conclusion; however, we need the customer’s cooperation to make this happen.

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